Due to COVID-19, please expect heavy shipping delays depending on your location.
Do you ship internationally?
When will the orders be sent out?
Please allow up to 5 business days for me to process your order.
When will the orders arrive?
- Domestic orders: 3 - 10 business days
- United States: 10 - 20 business days
- Everywhere else: Please allow at least 4 - 6 weeks
Where is my tracking number?
I offer both NO tracking and WITH tracking shipping options. If you have opt for Standard (NO tracking) shipping, it will not have a tracking number or other trackable identification of any kind.
I cannot be responsible for lost mail or send free replacements or refunds in the event an untracked package is lost/delayed. Please choose tracked shipping for extra security.
Do I have to pay import tax and or any customs fees?
Customs and import taxes will differ depending on the country, buyers are responsible for any customs and import taxes that may apply.
I will no longer accepting UK orders on my website to do the new UK VAT policies. Please head to my Etsy shop for UK ordres.
How often do you release new design?
I try to do small monthly shop updates of new designs. Please follow my instagram @saven.art for the latest updates and upcoming new releases.
When will ___ be restocked?
I usually restock sold out designs every other month.
Where are you based in?
The lovely Vancouver, Canada
Where are your products made in?
I design all my work and make most of the products in my little home studio!