FAQ - Saven Club

When will I get my first reward (Bottled Coffee Tier)?

(Applicable to Instant Coffee and Bottled Coffee Tier) Rewards will be received in the month following initial sign up. For example, if you signed up in January, you will receive your first reward in February. Goodies are mailed out approx. within the first 2 weeks of each month.

 Available Sign Up Months  Receive Reward (Monthly) 
December January
January February
February March
March April
April May

… and so on

(Applicable to Drip Coffee and Handcrafted Coffee Tier)
Rewards are bi-monthly for tiers with pins. Sign ups for these tiers are accepted bi-monthly in: Dec, Feb, April, June, Aug, Oct, and so on. Rewards will be received in Jan, March, May, July, Sept, Nov, and so on. 

 Available Sign Up Months Receive Reward (Bi-Monthly)
December January
February March
April May
June July
August September
October November

…and so on

What if I want monthly rewards even though I am signed up for the bi-monthly reward tiers (Drip Coffee and Handcrafted Coffee tiers)?

You can get the “Add-on Tier” on top of your Drip Coffee / Handcrafted Coffee tiers. Normally, for these two tiers, you only receive rewards bi-monthly with pins. With this Add-On, you will receive rewards during each gap month. During the gap months, you will receive a Print, Sticker sheet, Sticker, bonus merch etc.

 Available Sign Up Months Receive Reward (Bi-Monthly
December January
December (with ADD-ON) February
February March
February (with ADD-ON) April
April May
April (with ADD-ON) June

…and so on

When will I get charged? 

Payment will be charged upon sign up and subsequently on the same day each month for monthly rewards (Instant & Drip Coffee Tiers) and every 2 months for bi-monthly rewards (Drip & Handcrafted Coffee tiers).  

How will they be shipped?

All Tiers except (US Tracked Handcrafted Coffee Tier) will be shipped as lettermail.

If I encounter issues in the process, what can I do? 

Please send me an email at savenartstudio@gmail.com and I will assist as quickly as possible! 

Refund policy 

No refunds as I tailor make monthly rewards exclusively for my members 

Membership cancellation 

You can manage and cancel your membership by logging in your account anytime!