FAQ - Saven Club

When will I get my first reward?

“Instant Coffee Tier: Rewards are available for download upon initial sign up. Digital Download links will be provided on Saven Club Insider.

Coffee Snack Tier
Rewards are monthly, your first reward will be received in the month following initial sign up. For example, if you signed up in January, you will receive your first reward in February. Going forward, your goodies will be mailed out approx. within the first 2 weeks of each month.

 Available Sign Up Months  Receive Reward (Monthly) 
December January
January February
February March
March April
April May

… and so on

Bottled Coffee, Drip Coffee and Handcrafted Coffee Tier
Rewards are every bi-monthly (meaning, one reward package will be recieved per every 2 months)

 Available Sign Up Months Receive Reward (Bi-Monthly)
December - January January - February
February - March March - April
April - May May - June
June - July July - August
August - September September - November
October - November November - December

…and so on

Will I have access to digital rewards from past months after joining?

No, all past rewards will not be available for download or purchase. For example, if you joined Saven Club in January, you will receive member rewards for the month of January and future rewards based on your subscription status. Please remember to download your digital goodies by end of each month before it becomes archived and inaccessible.

When will I get charged? 

Payment will be charged upon sign up and subsequently on the same day each month for monthly rewards (Instant & Coffee Snack Tiers) and every 2 months for bi-monthly rewards (Bottled, Drip & Handcrafted Coffee tiers).  

How will they be shipped?

  • Canada - Untracked
  • United States - Tracked 
  • International - Partial tracking, meaning you can only track locations from departure port to your arrival country's port. No insurance is included. 
  • Tracked Shipping – if your tier does NOT include tracked shipping, but you would like to add it to your subscription, please contact me at savenartstudio@gmail.com.

In the event of undelivered mail that is the fault of couriers, tracked shipments include insurance coverage which allows cost recovery and a new package to be remailed. For undelivered mail at the fault of the recipient (ie. Incorrect address provided; package not picked up and returned to post office), with tracked shipment or not, the package will deemed to be delivered and no refund or remailing requests will be accepted.

I am not responsible for any lost untracked packages once I have shipped them. If you want to add insurance to your package, please contact me.

If I encounter issues in the process, what can I do? 

Please send me an email at savenartstudio@gmail.com and I will assist as quickly as possible! 

Refund policy 

No refunds as I tailor make monthly rewards exclusively for my members 

Membership cancellation 

You can manage and cancel your membership by logging in your account anytime! 

How do I update my credit card/ billing info?

  1. Login to your account: https://www.savenart.com/account/login 
  2. Select “My Membership”
  3. Select “Billing Info”
  4. Select “Card on file”
  5. Select “Send Instructions”, you will receive an email
  6. Open email and select “Confirm payment information”
  7. You will be redirected to a new browser
  8. Under Credit Card, select “change” to update your credit card OR select other payment methods provided below 
  9. Scroll down to update your “Billing address” you needed 
  10. Scroll down to the end of the page and select “ Update card”

For members using MAKE YOUR ONLINE SHOPPING BETTER WITH SHOP PAY - AKINGS as a payment method, please contact me at savenartstudio@gmail.com directly to receive an email link to update your info.